Ontario & Trumansburg Telephone Companies Awarded Commendation for Excellence in Service Quality to Consumers from the New York State Public Service Commission
Phelps, NY – October 11, 2018 – Ontario & Trumansburg Telephone Companies (OTTC) has been awarded a commendation for excellence in service quality to consumers during 2017 from the New York State Public Service Commission.
Every year, the commission recognizes telephone companies that provide exemplary service to their customers. Among its standards for recognition, the PSC requires that customer trouble report rates must be less than 3.3 percent per 100 access lines. The criteria include evaluation of “customer trouble report rates” (CTRR) and the number of consumer complaints received by the Commission.
“This commendation reflects the commitment of our companies to provide the best service to our customers,” said Paul H. Griswold, President & CEO. “This is an honor and a tribute to the OTTC employees who work hard to preserve our standard of excellence.”
The NYS Public Service Commission has a broad mandate to ensure that all New Yorkers have access to reliable and low-cost utility services. The Commission regulates the state’s electric, gas, steam, telecommunications, and water utilities. The Commission is charged by law with responsibility for setting rates and ensuring that adequate service is provided by New York’s utilities.
The Ontario & Trumansburg Telephone Companies (OTTC) and their subsidiaries form the largest independently-owned telephone Company in New York State, providing phone and internet services to more than 12,000 residential and business customers. Founded in 1920, OTTC is a five generation, family-led business that keeps innovation at its core with nearly 100 years of experience.
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