Careers

JOB TITLE:               Field Technician

DEPARTMENT:         Outside Plant

LOCATION(S):          Phelps, NY

REPORTS TO:          Director of OSP & Service Delivery

SUPERVISES:          None

JOB SUMMARY:

Communicates with customers to properly analyze and repair communication lines and equipment; repairs multi-station gain equipment; installs and repairs fiber and DSL service.

PRIMARY DUTIES & RESPONSIBILITIES:

• Communicates with customers to properly analyze and repair the customer’s communications lines and/or equipment.
• Researches, prepares, layouts, and performs work needed with new construction.  This includes wiring in the central office for transfers, creating detailed records of fieldwork, and turning these records in for plant record updating.
• Installs and repairs data services for customers including outside plant portion of NGDLC equipment; DSL testing, installation, and repair at the customer’s premises; and installs ethernet card in customer’s computer.
• Performs strand mapping and pole audits for plant engineer.
• Fiber to the home installations.
• Locates cables for “NY Dig Safely” requests.  Responsible for documenting all records.
• Understands and performs the necessary functions for information retrieval in the MS Access, Excel, GTD5, and all other programs used in the department.
• Demonstrates an understanding of the operation and testing of all custom calling features.
• Ensures that vehicles/equipment are properly maintained.  Follows prescribed work and work zone safety policies.
• Other related duties as assigned including assist C.O. group, line crew relief, flagging, routine maintenance, etc.
• Knowledge of home routers and Wi-Fi technology.

QUALIFICATIONS & REQUIRED EDUCATION:

High school diploma required;

Two-year technical degree preferred;

One-year related experience or training in telecommunications, electronics, or computer science preferred.

REQUIRED SKILLS:

This position requires a very high level of physicality and the successful candidate must enjoy working outside.

• Ability to climb a utility pole using climbers and safety equipment
• Ability to balance, stoop, crawl, kneel
• Frequently lift and push more than 50 pounds
• Occasionally lift and push 100 pounds
• Ability to work outside during all seasons
• Regularly exposed to risk of electrical shock

REQUIRED LICENSES/CERTIFICATIONS:

Valid New York State driver’s license;

ADDITIONAL PREFERRED QUALIFICATIONS:

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is frequently required to stand; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

JOB TITLE:               Lineman

DEPARTMENT:         Outside Plant

LOCATION(S):          Phelps, NY

REPORTS TO:          Director of OSP & Service Delivery

SUPERVISES:          None

JOB SUMMARY:

Performs all types of jobs related to outside plant construction and maintenance.

PRIMARY DUTIES & RESPONSIBILITIES:                                                                                                                   

• Places, and buries, new strand and copper/fiber.
• Sets new poles, anchors, and guys.
• Performs maintenance to repair poles and lines.
• Maintains and cleans trucks and truck garages.
• Performs duties of Lineman for “On-call” rotation.
• Trims Trees.
• Places new x-boxes and cabinets for DCM’s, CM8X’s, SLC-2000’s, etc.
• Installs terminals and drop on new construction.
• Keeps truck stock with materials needed for daily work and emergency repairs. Performs other duties such as maintains safe work zones with signs, flagging, helping in the layout of new construction, etc.

QUALIFICATIONS

REQUIRED EDUCATION:

Associate’s degree or equivalent from two-year college or technical school; or equivalent combination of education and experience.  Ability to read and understand construction drawings

REQUIRED SKILLS:

Pole climbing experience and ability to climb poles with proper safety equipment

REQUIRED LICENSES/CERTIFICATIONS:

Valid NYS Driver’s License, CDL, D.O.T. Certified

ADDITIONAL PREFERRED QUALIFICATIONS:

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is frequently required to stand; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORKING ENVIRONMENT:

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and risk of electrical shock.  The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of radiation; and vibration.  The noise level in the work environment is usually moderate.

WEEKEND / CALL REQUIREMENTS:  

On call nights, weekends and holidays on rotation.  After hours work as necessary to meet customer requirements.

JOB TITLE:                 NOC Specialist

DEPARTMENT:          Network Operations and Repair

LOCATION(S):           Phelps, NY

REPORTS TO:            Director, Operations & Service Delivery/ Service Delivery Manager

EXTERNAL RELATIONSHIPS:   Customers, Vendors, Consultants, Other Carriers, Tech support centers

JOB SUMMARY:

The NOC Specialist will be accountable for leading the technical support for all trouble tickets, service orders, monitoring customer and internal networks, and supporting new products. The NOC Specialist will be actively involved in the day-to-day operation of the technical support for the company.

PRIMARY DUTIES & RESPONSIBILITIES:                                                                             

• Repair of the installed Fiber/ILEC/CLEC customer base
• Legacy copper dial tone/DSL/Bonded
• Fiber Optic Internet/Phone
• Wireless support for client’s network/devices
• Remote and on-site repair
• Support sales and project management
• Actively ‘upselling’ products and services
• Actively converting copper plant customers to Fiber
• Support Field Technicians
• Assist installation technicians with troubleshooting
• Document best practice for provisioning, installs, and process
• Create or assist with creating and improving processes, SOG’s
• On-site visits to customer premise when necessary
• Maintain exemplary MTTR (mean time to repair) and call availability statistics
• Interact with complex database and management systems supporting customers
  • Calix CMS
  • Metaswitch
  • NISC
  • Monitoring Software

QUALIFICATIONS

• Candidate must be self-motivated
• Ability to create trust within the organization and work collaboratively with all levels of the organization
• Must be organized and results-focused
• Must be interested in new technology

REQUIRED EXPERIENCE & KNOWLEDGE:

• Associates degree or a combination of education and experience
• Call center experience a plus
• Troubleshooting knowledge required
• PC/IoT device
• Wireless
• Networking
• Security
• Familiarity with current systems and software
• Office 365
• Project Management software
• Ability to work with customers and explain technical items in ‘everyday’ terms

PHYSICAL DEMANDS:

1. Ability to work in an office environment that is sometimes busy and with a moderate level of noise
2. Ability to sit or stand for extended time frames
3. Ability to use office equipment; phone, computer, copier etc.
4. Ability to lift up to 25 pounds

JOB TITLE:               Outside Plant Design Engineer

DEPARTMENT:         Outside Plant

LOCATION(S):          Phelps, NY

REPORTS TO:          Director, Operations & Service Delivery/ OSP Operations Manager

SUPERVISES:          None

EXTERNAL RELATIONSHIPS:   Customers, Vendors, Consultants, Other Carriers, municipalities, and pole owners

JOB SUMMARY:

The Outside Plant Design Engineer will be accountable for Outside Plant fiber design of an expanding fiber network. The employee will be involved with day to day decision making of fiber network design and customer connections.

PRIMARY DUTIES & RESPONSIBILITIES:

• Selects routing of lines and equipment required projects.
• Prepares detailed construction and installation drawings, estimates equipment, labor, and material costs.
• Initiates work authorization request and submits request with substantiating drawings and documents to management for approval.
• Orders materials and equipment required and directs work activities to make sure they conform to engineering specifications.
• Coordinate access to inside building wiring and inside conduct for cabling, as required.
• Engineer the fiber and copper cable network for the specific building, including all inside wiring design, and outside plant design.
• Coordinate with cable engineering and technical management on construction and service functions.
• Perform site surveys to provide pre-sale cost estimates for servicing a specific building.
• Complete Pole applications
• Prepare all permit applications including NYS DOT, county, local or railroad.
• Manage plant assignments in mapping system
• Drawn new plant assignments and construction drawings in mapping system
• Support of Service Delivery Department                                                                        

QUALIFICATIONS

• Minimum 3 years telecommunications experience
• OSP Engineering experience preferred

REQUIRED EXPERIENCE & KNOWLEDGE:

• Understanding of telecommunications industry;
• Knowledge of accepted engineering practices;
• Knowledge of aerial and buried cable placement and splicing methods, copper and fiber;
• Knowledge of feeder and distribution cable design;
• Operate a company vehicle (with valid in-state driver’s license;
• Knowledge of Mapcom M4 (preferred)

PHYSICAL DEMANDS:

1. Ability to work in an office environment that is sometimes fast paced and with a moderate level of noise
2. Ability to sit or stand for extended time frames
3. Ability to use office equipment; phone, computer, copier etc.
4. Ability to lift up to 50 pounds
5. Ability to work in all seasons and weather conditions

JOB TITLE:                 Mapping Specialist

DEPARTMENT:        Outside Plant

LOCATION(S):          Phelps, NY

REPORTS TO:           Director, Operations & Service Delivery/ Service Delivery Manager

SUPERVISES:           None

EXTERNAL RELATIONSHIPS:   Customers, Vendors, Consultants, Other Carriers

JOB SUMMARY:

This is an advanced technical position with a large focus on real-world plant design. Candidate needs to be an expert user of Mapcom, M4 Solutions and Microsoft Access.  Collaborates with Network & OSP Engineers and M4 Administrators, aids in giving direction to CAD Specialists. Responsibilities include plant design & count-distribution, physical network layouts, and engineering of physical, lit/dark fiber circuits.

PRIMARY DUTIES & RESPONSIBILITIES:

• Engineering & scheduling of detailed, fiber plant maintenances
• Design of Place of Presence (PoP) and Central Office (CO) rack layouts for passive equipment
• Per-market design of physical GPON network distribution
• Design of complex/extensive physical circuits, lit & dark
• Collaboration with M4 System Administrators for best-option data entry practices
• Work with OSP Engineers to ensure best-option construction
  • Generation and release of plant orders to company and contractors
  • Maintain M4 Solutions database for record keeping
  • Filing of pole-attachment applications
  • CAD renderings of OSP Engineers’ drawings
  • Assisting Accounting Department with tax-related information

ADDITIONAL RESPONSIBILITIES:
• Works with CAD Specialists and M4 Administrators, answering and directing questions appropriately
• Performs related work as required

QUALIFICATIONS

REQUIRED EXPERIENCE & KNOWLEDGE:

• BS degree preferred in Telecommunications, Engineering, Mathematics, or a related technical field, plus one (1) year related experience

-Or-

• AS degree preferred in Telecommunications, Engineering, Mathematics, or a related technical field, plus three (3) years related experience
  • High attention to detail
  • Excellent record keeping ability and organizational skills
  • Must maintain driving privileges and must possess and maintain a valid state of New York driver’s license
• Must possess and maintain a valid telephone number as a condition of employment.
  • Must be able to attend meetings at locations other than the primary work location
  • May be required to work overtime, or alternate hours, as necessary for the efficient operation of the department
• Firm grasp of splicing principles and application with ability to convey
• Excellent knowledge of general plant design
• Understanding of Optic Loss Budgets and OTDR reports
• Basic understanding of Main Street Customer Service Delivery
• Detailed knowledge of equipment/material requirements for OSP/ISP construction & design
• Ability to read, interpret and prepare technical specifications and reports
  • Ability to perform calculations required in performing day-to-day duties
  • Ability to work with OSP & Network Engineers, CAD Specialists, customers, and contractors
  • Ability to communicate effectively and maintain working relationships
  • Ability to organize work and priorities dictated by superiors

PHYSICAL DEMANDS:

• Ability to work in an office environment that is sometimes busy and with a moderate level of noise
• Ability to sit or stand for extended time frames
• Ability to use office equipment; phone, computer, copier etc.
• Ability to lift up to 25 pounds

JOB TITLE: Customer Service/Sales Representative

DEPARTMENT: Customer Operations

LOCATION(S): Phelps, NY/Remote

REPORTS TO: Director, Customer Operations & Marketing

SUPERVISES: None

EXTERNAL RELATIONSHIPS: Customers, Vendors, Consultants, Other Carriers, Tech support centers.

JOB SUMMARY:

This position is accountable for day to day customer service interactions with OTTC customers. Customer Service at OTTC is a progressive work group providing many services to internal and external customers including phone/e-mail/chat support, reporting, and other duties. Customer Service at OTTC is closely aligned with sales and operations.

PRIMARY DUTIES & RESPONSIBILITIES:

• Responsible for providing customer service for all customers (commercial and consumer)
• Carrier Services component of the customer service department to include:
  • Local number portability
• Monthly sales goal and quota
• Outbound calling campaigns occasionally to help boost incoming revenue for the company
• Customer Billing
• Sales/transitions and other revenue generating activities within the department
• Provisioning within voice and internet delivery platforms as required
• Very strong telecommunications skills, must be able to balance multiple, complex and time sensitive duties all at the same time
• Experience in dealing with challenging interpersonal situations using flexibility to create positive change
• Strong face to face, written and verbal communications skills
• Experience diffusing difficult customer situations