Contact

Ontario Telephone Company

Address: 75 Main Street, Phelps, NY 14532

Phone: 315-548-2411

**Closed 12/24, 12/25 and 1/1**

Walk-In Hours – Monday-Friday 9:00am-4:00pm

Trumansburg Telephone Company

Address: 1 Union Street, Trumansburg, NY 14886

Phone: 607-387-7411

**Closed 12/24, 12/25 and 1/1**

Walk-In hours: Tuesday & Thursday 10:00am-3:00pm

CLOSED 12:00pm-12:30pm for lunch

Customer Service

866.353.7209

Customerservice@ottctel.com

OTTC Repair

866.900.1177

nocsupport@ottctel.com

 

Contact Us

E-mail us with any questions or call 866.353.7209. Someone from our Customer Service Team will be in touch within 24 hours!
  • Someone from our Customer Service Team will be in touch within 24 hours! Can't wait? Call our Customer Service Line at 866.353.7209.

OTTC is committed to providing you with the best possible customer service. If you have a complaint:

If OTTC fails to satisfactorily resolve your service or billing complaint within a reasonable period (5 days) please contact The Department of Public Service (DPS):

  • Contact DPS via their complaint webpage, www.dps.ny.gov/complaints
  • Call DPS HELPLINE (800-342-3377)
  • Write to DPS at 3 Empire State Plaza, Albany, NY 12223