Per FCC changes, customers in the 607 area code will now need to dial full 10 digits for all calls. See this FCC page for more details.

FAQ

Frequently Asked Questions

Here are some of our most asked questions!

Scammers use every opportunity to trick you out of your money or personal information and that includes situations in which you might feel uncertain or afraid. The coronavirus disease 2019 (COVID-19) pandemic is a perfect example.

Some of these criminals are impersonating staff from the World Health Organization (WHO) or the Centers for Disease Control and Prevention (CDC) to try and get you to give them your personal information. They do so by sending phishing emails asking you to share sensitive data like usernames and passwords. The emails may also include links that direct you to a phishing website, or an attachment that spreads malware to your computer.

The emails may tell you that providing the information, clicking on the link, or opening the attachment is something you must do for “safety reasons.” However, there’s nothing safe about offering personal information or opening an attachment that can be used against you.

It’s not just the WHO and the CDC that are being impersonated. Scammers will try just about any method to scare you into giving away your personal data. The information you receive might promote COVID-19 awareness, prevention, fake vaccine offers, or other “useful” suggestions.

To guard against this threat, take the following precautions:

  • Don’t let the topic of COVID-19 frighten you into acting quickly. Instead, take the time to examine all offers and requests.
  • Don’t trust any email claiming to be from the WHO unless the email address includes the “who.int” domain. Even legitimate email addresses can be spoofed, so carefully consider what the message is asking you to do.
  • Don’t trust any link claiming to be from the WHO that doesn’t start with www.who.int or any link from the CDC that doesn’t start with www.cdc.gov.
  • Never click a link in an email unless you’re very sure who it’s from and where it will lead you.
  • If you think you’ve been a victim of this hoax, immediately change any credentials you might have given away.

As COVID-19 spreads, it can be easy to fall prey to fear and to latch on to any offer of assistance you think could help you and your family. However, just as you’re taking steps to keep your body healthy, remember to maintain your online health, too.

Fiber to the home (FTTH), also called “fiber to the premises” (FTTP), is the installation and use of optical fiber from a central point directly to individual buildings such as residences, apartment buildings and businesses to provide unprecedented high-speed Internet access.

What does this mean?

Uninterrupted internet access – stream video, play games, upload and download files with no lag time.

Contact customer service at 866.353.7209 or customerservice@ottctel.com, we would be happy to assist getting you a new modem and sending a team member out to install and test the equipment!

Great question! We are currently building our fiber to the home network, please contact info@ottctel.com to get on the list. Once we are ready to deploy in your area we will give you a call!

Absolutely! Here are some helpful tips:

We have received several inquiries for assistance to setup your new e-mail. Please note: If you haven’t started receiving mail, please visit mail.ottcmail.com and follow the prompts.

Mail Settings for devices such as smart phone & PC Applications (example: Outlook)

Many popular mail clients have the ability to auto configure the needed server settings. The new mail server will be able to take advantage of this ability! When adding a new account, you will just have to enter your email address, and the mail client will work with the server to do the rest!

If your email client does not successfully auto configure your account, then you may be asked to fill in some details about your email account. Below are some of the details which may be asked. Simply fill in the values specified into the fields:

For the incoming account:

* Connection Type: IMAP

* Port: 993

* Security Option: SSL

* Hostname: imap.ottcmail.com

* Username: <your new email address @ottcmail.com>

* Password: <your password>

For the outgoing account:

* Hostname: smtp.ottcmail.com

* Port: 587

* Security Option: STARTTLS (TLS)

* Check “My server requires authentication”

* Username: <your new email address @ottcmail.com>

* Password: <your password>

Here are some links that we found helpful that can provide you with step-by-step instructions for configuring specific mail clients:

After your desktop client is set up, you can set up your Workspace email on your mobile phone:

If you have any questions or concerns please contact nocsupport@ottctel.com. We will answer all questions as quickly as possible.

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