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Lifeline Information

Lifeline service is intended to assist in making telephone service affordable for all customers.

How the program works

A Lifeline customer’s telephone bill is lowered by an amount equal to the Federal Communication-ordered Interstate Access Charge (currently $5.00). This means a 50% reduction in the monthly FCC Access Charge and an equal dollar amount reduction in the rate for basic local residential exchange service.

Who is eligible for Lifeline discounts?

In order to be eligible for the discount, the applicant must meet set income criteria. Individuals must be income eligible to receive assistance through one of these programs:

  • Supplemental Nutrition Assistance Program (SNAP) (Food Stamps)
  • Supplemental Security Income (SSI)
  • Medicaid
  • Federal Public Housing Assistance (FPHA)
  • Veterans Pension or Survivors Benefit Programs

Tribal Specific Programs

  • Bureau of Indian Affairs (BIA) General Assistance
  • Tribal Temporary Assistance for Needy Families (Tribal TANF)
  • Food Distribution Program on Indian Reservations (FDPIR)
  • Tribal Head Start (only households that meet the income qualifying standard)

How do I apply for the discount?

Complete either the Lifeline Application form if you are a new applicant, or the Recertification Application if you are renewing your eligibility. Send attached form and submit it to your local telephone company with a copy of proof of eligibility. In the case you do not receive any of the benefits from one of the above programs, but receive LIHEAP (Low Income Heat Energy Assistance Program), Temporary Assistance for Needy Families/Safety Net or National School Lunch Program’s free lunch program, please contact customer service at 1-866-353-7209 or email as you may still qualify for this benefit.

Click the link below to apply or get recertified:

Do any restrictions apply?

Please be aware that your telephone company will periodically confirm your Lifeline discount eligibility is still in effect. If you are no longer eligible, you will be notified that your discount will be discontinued.